Unemployment in Europe, particularly among young people, has risen dramatically during the Great Recession. This has put a lot of pressure on job center employees and their clients, with instances of violent attacks making headlines. We wanted to know how well the case-worker approach works when compared to other active labor market policies. IZA fellow Michael Rosholm (Aarhus University), an expert on youth unemployment and active labor market policies, answered our questions. He recently authored an IZA World of Labor article on case workers.
Case workers in job centers are not immensely popular among the unemployed, especially when it comes to sanctions. How successful are they really at bringing people back into employment?
Michael Rosholm: Well, quite successful in fact. There is quite a bit of evidence suggesting that when case workers attend meetings with unemployed workers, they tend to find jobs faster. This is probably due to the fact that the unemployed are often inexperienced at job search, since, fortunately, it is typically not an event occurring often in a person’s labor market career. Therefore, they can use all the job search assistance they can get from the case workers. Case workers can provide information on the state of various segments of the labor market, point to specific jobs even, and provide general advice on effective methods of job search.
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